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Story · Maya Chen

Maya: a pause, at her pace

Follow Maya Chen across several months: a consented consultation with interpreter and sensory accommodations, a confidential callback channel, an unsuccessful transfer attempt, a self-directed treatment pause where automated prompts stay quiet, and a return on her own timing.

Several months7 chapters
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Maya's iPhone: a chosen pause and a private support call. Prototype walkthrough preview with fictional patient data.
Maya ChenPatient who chooses a pause
Prototype walkthroughFictional patient data
  1. Maya's treatment pause screen opens on her iPhone: “Your pause, your pace”.
  2. She asks for a private call with a clinician. Lock Screen previews stay off and her pause stays in place.
  3. She's back on her pause overview, with the private call request pending.

People

Who's in this story

View all 4 people in this story
  • Maya ChenPatient who chooses a pause
  • Dr. Priya ShahREI physician
  • Dr. Mira LeeREI physician
  • Nora Ruiz, RNIVF nurse coordinator

Fictional patient dataEvery patient, family member, clinician and clinic in these stories is fictional. Names, times and screens come from prototype walkthroughs, not from real care.

nAbleIVF: consult capture, pause, save check and a nursing task: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · Fictional patient data · Desktop · nAbleIVF · Modeled workflow example

  1. Chapter 01Referral & intake

    A consult, with consent

    Maya agrees to have her consultation captured. The microphone pauses immediately when she shares a personal moment off the record, and Dr. Priya Shah reviews and edits the structured summary before anything is saved to the EMR.

    On screen at 0:10Maya Chen's identity and her verbal consent to record are confirmed.

Care coordination: procedure team, cost changes, consent and access: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · Desktop

  1. Chapter 02

    Accommodations that follow her

    Language interpreter and sensory accommodations are recorded once at intake and travel across every ultrasound, procedure and nursing check-in with explicit care-team acceptance.

    On screen at 0:23Interpreter and sensory accommodations are set up for Maya's visits.

  2. Chapter 03

    A private line

    Maya's request for a confidential callback is kept separate from any shared household message thread, and Dr. Mira Lee explicitly accepts ownership of the call.

    On screen at 0:19Maya Chen's private request for a clinician callback is kept out of a shared thread.

Frozen transfer, early pregnancy, loss and returning after a pause: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · Desktop

  1. Chapter 04When plans change

    When an attempt doesn't succeed

    After an embryo transfer attempt does not result in pregnancy, the clinic schedules a structured follow-up review of what happened and offers the option to step back without losing her place.

    On screen at 0:25An unsuccessful attempt opens a structured debrief and the option to pause.

Maya's iPhone: a chosen pause and a private support call: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · iPhone

  1. Chapter 05When plans change

    Your pause, your pace

    Maya chooses to pause treatment. Routine medication and appointment reminders stop at once. When she requests a confidential support call during the pause, her episode remains paused and no clinic details appear on her phone's Lock Screen.

    On screen at 0:00Maya's treatment pause screen opens on her iPhone: “Your pause, your pace”.

Care coordination: procedure team, cost changes, consent and access: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · Desktop

  1. Chapter 06When plans change

    A conversation without pressure

    Her check-in conversation happens without automated reactivation nudges, and her pause preferences stay governed by contact rules she controls.

    On screen at 0:27A next-step conversation with Maya, without pressure.

Frozen transfer, early pregnancy, loss and returning after a pause: the moment in each chapter, from the prototype walkthrough. Fictional patient data.
Walkthrough page

Prototype walkthrough · Desktop

  1. Chapter 07When plans change

    Returning, on her timing

    Months later, when Maya is ready to resume, she lets West Clinic know and her frozen embryo inventory and prior cycle notes are ready for planning from where she chooses.

    On screen at 0:27Maya returns from her chosen pause, ready to revisit her plan.

For the team

What changed for the team

Maya's care includes hard news. The team's job is to keep her choices, her privacy and her pace intact.

  1. The consult

    Without it: Capture starts before anyone has asked.

    In this walkthrough: Maya agrees first, the microphone pauses for a personal moment, and Dr. Priya Shah reviews the draft.

  2. Accommodations

    Without it: Interpreter and sensory needs are re-explained at every visit.

    In this walkthrough: They are set up once and carried to each visit, with the care team's acceptance.

  3. The pause

    Without it: Routine reminders keep arriving after a hard result.

    In this walkthrough: Reminders stop while she pauses, and nothing shows on her Lock Screen.

  4. The return

    Without it: Coming back means starting the conversation from scratch.

    In this walkthrough: She lets the clinic know when she is ready, and planning starts from where she chooses.

Every decision in this story is made by a clinician, a nurse or the lab. OvaFlow keeps the work, its owner and its source in view.

Pause & return timeline

Consent, accommodations, confidential support and a pause that stays quiet

Maya Chen's story spans several months: an initial consult with Dr. Priya Shah, persistent interpreter and sensory accommodations, a confidential callback line, a chosen pause after an unsuccessful transfer, and a patient-led return.

6 handoff checkpoints

Handoff sequence across patient, clinical team, and EMR & lab

  1. 01Initial consultPatient & family

    Consented capture & mic pause

    Maya consents to capture, pauses the mic for a personal moment, and Dr. Shah edits the draft.

    What holds: Consent & clinician edit

  2. 02Every visitClinical team

    Interpreter & sensory setup

    Accommodations are recorded once and accepted by each care team across visits.

    What holds: Carried across visits

  3. 03During cycleClinical team

    Confidential callback thread

    Private callback request stays out of shared threads; Dr. Mira Lee explicitly accepts.

    What holds: Private line & named owner

  4. 04Post-attemptClinical team

    Structured follow-up & pause option

    After an unsuccessful transfer, the team offers a review conversation and a no-pressure pause.

    What holds: Reminders silenced

  5. 05While pausedPatient & family

    Support without reactivation

    Maya requests a private support call; Lock Screen stays generic and pause stays in place.

    What holds: Support keeps pause intact

  6. 06Months laterPatient & family

    Patient-timed return

    Maya initiates her return; prior notes, accommodations and cryo records are ready.

    What holds: Resumes on her timing

Six checkpoints in Maya Chen's care showing how consent, privacy, accommodations and notification suppression hold across months.
Clinical context & EMR scope boundaries

Why this sequence matters

Clinical and operational context

In the clinic: ESHRE and ASRM psychosocial care guidelines emphasize that unsuccessful attempts and treatment pauses are common, emotionally demanding parts of fertility care. Patients need structured follow-up conversations, consistent accommodations, and access to counseling or clinical callbacks without unwanted automated reminders.

Across handoffs: In many clinic systems, marking a patient 'inactive' blocks them from messaging their care team, while sending a message flips their chart back to 'active' and restarts automated drip reminders. Separating the episode's pause state from confidential support routing protects both access and peace of mind.

Where OvaFlow fits

What OvaFlow coordinates vs. what stays with the clinic

OvaFlow coordinates

  • Explicit consent and instant microphone pause during consultation capture
  • Persistent interpreter and sensory accommodations carried across every appointment
  • Immediate suppression of routine reminders when Maya chooses to pause
  • Confidential callback routing with Lock Screen privacy that never reactivates the paused episode

Clinicians, EMR & lab own

  • Dr. Priya Shah's and Dr. Mira Lee's clinical consultations, debriefs and medical recommendations
  • Providing professional medical interpreter services and in-clinic sensory adjustments
  • Determining the clinical protocol when Maya chooses to resume care

Questions about this walkthrough

Common questions from patients and clinic teams

View all 3 story questions & answers
Why is it important that requesting a support call during a pause doesn't reactivate the episode?

When someone steps back after an unsuccessful transfer or loss, they may still have a question for their physician, nurse or counselor weeks later. If asking that question flips their status back to 'active treatment' and triggers automated medication or appointment nudges, patients learn not to reach out. OvaFlow keeps support open while keeping the pause intact.

Sources: [17] ASRM & ESHRE (2015–2026) · [13] NICE Guideline 126 (2026)

How does Lock Screen privacy work on Maya's phone?

Patients navigating fertility care, an unsuccessful cycle or a private callback often do not want clinic names, hormone terms or cycle details appearing on a locked phone screen at work or around family. Companion notifications use neutral, privacy-preserving prompts that require unlocking to view details.

Sources: [17] ASRM & ESHRE (2015–2026)

How do interpreter and sensory accommodations travel from visit to visit?

Rather than burying an interpreter request or sensory preference inside a single appointment comment, OvaFlow attaches the accommodation to the episode header and tracks explicit acceptance by the receiving ultrasound, nursing or procedure team at each stage.

Sources: [1] ASRM Practice Committee (2026) · [18] ONC SAFER Guides (2025)

Clinical & operational guidelines referenced in this story (4 sources)
  1. [17]
    ASRM & ESHRE (2015–2026) — ESHRE Routine Psychosocial Care in Infertility & ASRM Recurrent Implantation Failure (2026)Structured post-cycle review, suppression of automated treatment prompts during a pause or loss, and patient-paced return.
  2. [13]
    NICE Guideline 126 (2026) — Ectopic pregnancy and miscarriage: diagnosis and initial management (updated June 2026)Active surveillance for pregnancy of unknown location (PUL) until definitive diagnosis, symptom escalation and compassionate loss follow-up.
  3. [1]
    ASRM Practice Committee (2026) — Fertility evaluation of infertile women: a committee opinionTailored, parallel evaluation of each participant rather than a single generic infertility intake.
  4. [18]
    ONC SAFER Guides (2025) — Test Results Reporting and Follow-Up & Contingency PlanningClosed-loop tracking of expected diagnostic results from order to clinician review and downtime reconciliation.

On the journey

Where this story sits

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