Product preview · Fictional patient data
Walkthrough 13 of 29 · iPhone
“Your pause, your pace”: routine reminders stop, and asking for a private call doesn't restart treatment.
Maya's iPhone: a chosen pause and a private support call, muted recording of the design prototype. Fictional patient data.
Chapter 1 of 3: Your pause, your pace
Recorded from an interactive design prototype. Every patient, clinician and clinic is fictional, EMR screens are modeled reconstructions, and nothing shown is a live connection to any clinic or vendor system.
Clinical & operational context
Maya has chosen to pause treatment. Routine cycle reminders stop, and when she asks for a private call with a clinician, her pause stays in place and nothing appears on her Lock Screen.
Not every IVF cycle ends in an immediate transfer or pregnancy, and many patients take a deliberate pause between stimulation cycles, after an unsuccessful transfer, or following a pregnancy loss. Standard clinic portals often continue firing automated 'Complete your pre-cycle checklist' or 'Schedule your baseline ultrasound' nudges during a pause — causing acute distress — while offering no way to request a private counseling or nursing check-in without reactivating the treatment workflow.
This iPhone walkthrough follows Maya Chen during a chosen pause in care: her companion screen confirms that routine cycle reminders are silenced and that she controls when to resume, lets her request a confidential support call from the clinic's counseling/nursing team with her preferred contact privacy, and confirms that requesting support keeps her cycle pause intact.
Maya Chen
Views active treatment pause with reminders silenced
Maya Chen
Requests a private call on her preferred number
OvaFlow safeguard
Keeps cycle checklists and nudges suppressed
Counseling / RN team
Receives private callback request with privacy note
How the patient companion separates confidential emotional or clinical support from cycle reactivation.
Guardrail: Requesting a private support call never restarts automated cycle reminders or changes pause status.
What to watch for
Maya has chosen to pause treatment. Routine cycle reminders stop, and when she asks for a private call with a clinician, her pause stays in place and nothing appears on her Lock Screen.
Follow the exact timestamps, UI status changes, and coordination safeguards as the recording plays.
What to watch for: Maya's home screen calmly confirms her treatment is paused and automated checklist nudges are turned off.
Boundary rule: A paused patient is never nagged by automated task timers.
On-screen narration: Maya's treatment pause screen opens on her iPhone: “Your pause, your pace”.
What to watch for: She taps to request a private phone call and selects her confidential callback preferences.
Boundary rule: Support requests respect patient-specified voicemail and recipient privacy.
On-screen narration: She asks for a private call with a clinician. Lock Screen previews stay off and her pause stays in place.
What to watch for: Her screen confirms the callback request is with the clinic team while her treatment pause remains untouched.
Boundary rule: Asking for human support never flips a paused episode back into active cycle workflows.
On-screen narration: She's back on her pause overview, with the private call request pending.
OvaFlow never makes the clinical call in these recordings. Physicians sign, the person taking a handoff accepts it, and the lab keeps its own holds. The companion tracks, checks and stops; staff decide.
In this walkthrough
Every patient, family member, clinician and clinic in these stories is fictional. Names, times and screens come from prototype walkthroughs, not from real care.
Maya ChenPatientNamed or shown on screen. An EMR here is a modeled workflow example built for the prototype, not the vendor's own software. OvaFlow is designed to work beside these systems.
Third-party names and logos are trademarks of their respective owners, shown to illustrate systems commonly used in IVF clinics. No affiliation, endorsement or live integration is implied. nAbleIVF, eIVF and Artisan appear as modeled workflow examples.
Where this appears
This recording is part of these pages. Each one explains the step in more depth.
Questions & answers
What clinicians, coordinators, practice leaders, and patients ask when reviewing Walkthrough 13.
No. Her pause status remains locked until she and her care team explicitly choose to start a new treatment episode.
Yes. She can indicate her preferred phone number, time window, and whether a detailed voicemail may be left.
It routes to the designated nursing or counseling queue with her privacy flag prominently displayed.
Related
Every member of the procedure team commits to the slot, a mid-cycle insurance change rebuilds the estimate, consent lands on the right person's chart, and the interpreter is booked for every visit.
Provisional dates stay provisional, a positive test isn't the finish line, a loss stops cheerful reminders, and OB graduation counts only when the OB accepts.
Next step
We'll replay this flow against your roles and handoffs, using fictional records. Please don't send patient data.
